Virus/Malware/Spyware Removal

Virus/Malware/Spyware Removal

Our Gold Coast based technology experts will remove your computer viruses quickly and protect you from future viruses. We will remove your computer virus during the same day right away.

On more severe cases, our virus removal service may take up to the next day to remove your virus or infection.  Just let us know if you want us to come to your home or office to remove your virus. Or you can walk into to our Burleigh Heads Office  to have your virus removed.


What is the computer virus removal process?

  1. First, we inspect your computer and determine where the virus, trojan, rootkit, or other infection is coming in.  Where is the source?
  2. Then, we will manually remove the virus.  This may be by removing it from Windows directories or other folders as well as the registry and start-up entries.
  3. How we go about the manual removal process will encompass many actions:  deleting files, running proprietary utilities, virus scans, and an extensive testing process.
  4. The timing usually takes a one to several hours, depending on the number of viruses and nature of the infection.
  5. After the virus removal, we will install a 1-year complimentary subscription of virus removal software so you are protected going forward.

Will I lose my files?

Computer virus removal is a process where we aim to remove the infection.  As such, it does not cause file removal or hard drive formatting.  That being said, if your operating system is corrupted from the virus, then we would look to recover your files first and then reinstall your operating system.  Bottom line, we will look to salvage your files so there is no file loss.


Do I need Paid Anti-Virus Protection?

We commonly are asked if Free Anti-Virus will protect my PC/Mac… Our reply is always, you get what you pay for.

We always recommend a Paid Anti-Virus Solution to protect your PC/Mac.

Free Anti-Virus is a basic anti-virus protection level which is definition based – updates released once a day, Free Anti-Virus doesn’t include Email Scanning, Firewall or Web Filtering protection

Our recommended Paid Anti-Virus solution is Webroot SecureAnywhere Endpoint Anti-Virus for both Home & Business clients.

Own a Mac?… Did you know that Mac’s can be infected with Viruses

We’ve recently covered in our Blog about Mac’s getting Viruses

MacBook Virus? I thought Macs don’t get viruses.


To arrange a Virus Removal for your PC/Mac, give our team a call on 07 5522 1120 or Book Online


Novel Coronavirus (COVID-19) Update

Given the ongoing situation relating to COVID-19 (Coronavirus) in Australia


Our whole team have completed an eLearning course in COVID-19 Infection Control Training from the Department of Health to ensure that we know the most up to date advice on how to minimise spread and the best hygiene practices.


The rapidly evolving coronavirus (COVID-19) has imposed an unsettling, fluid situation upon our community and its businesses. While the team here at PCFIXIT Business IT Solutions still aims to maintain a "business as usual" approach, we are making a number of significant changes to our operations to account for a situation that is far from normal


Please follow these instructions when attending our office to drop-off or pickup your device

- Please avoid any physical greetings such as shaking hands with any of our technicians.


- Please always respect the guidelines provided by the WHO (World Health Organization) and maintain a safe 1.5 to 2 metres distance with any of our technicians.


- Please note that we have stopped accepting cash as a prevention method against the new COVID-19. 


Please respect our guidelines and requirements to make it possible for us to help you while staying safe and sound. Revisit our website to keep on track with any new updates regarding the current situation.


Stay healthy and wash your hands!




Tim McKew

Director– PCFIXIT Business IT Solutions

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