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REMOTE SUPPORT
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Pricing

Onsite Labour pricing.

Our fee structure (including GST).

  • Standard

    Monday to Friday 8.00am to 5.00pm, Per assigned technician, Billed in 15-minute increments, Standard support requests*

    $132.00 Per Hour
  • Out of Office Hours

    Saturday: 8.00am to 5.00pm Mon-Fri: 5.00pm to 8.00am, Per assigned technician, Billed in 15-minute increments, Standard support requests*

    $165.00 Per Hour
  • Emergency Support

    Saturday ( Outside 8AM-5PM ) Sunday & Public Holidays ,Priority assistance, Per assigned technician, Billed in 15-minute increments, Urgent support requests*

    $265.00 Per Hour

Workshop Repair pricing.

Repairs performed in our Burleigh Heads workshop are based on a capped fee

Our fee structure (including GST).

  • PC Laptop LCD Replacement

    Broken your Laptop LCD, we can replace it in-house. ( Not all screens are in stock )

    From $145.00-$450.00
  • Laptop Keyboard Replacement

    Missing Keys, Keys not working, we can replace your laptop keyboard

    From $75.00
  • Windows 7/8/10 Installation - No Data Backup

    Windows 7/8/10 Installation - No Data Backup, Return your PC to when new

    $99.00
  • Windows 7/8/10 Installation - Full Data Backup

    A complete reinstall of your Windows operating system, reconfiguration of internet connection including email and web browser setup.

    $199.00
  • New PC Setup

    Brought a new PC ? We can set it up and migrate your data to your new PC

    $132.00
  • Malware/Spyware/Virus Removal

    Malware/Spyware/Virus Removal in our workshop

    $99.00
  • SSD Upgrade - Speed up that slow PC/Laptop

    SSD Upgrade in PC/Laptop Including Clone/Image from existing Hard Drive

    From $260
  • Mac Screen Replacement

    LCD Replacement in MacBook/Air/Pro

    Call us for a Free Quote
  • PC Cooling System Clean

    PC running hot and noisy? Cleaning of Fans and re-application of Thermal compound on CPU/GPU

    From $66.00 + Parts

Types of support.

How we can help and the way we structure our pricing.

Onsite Support

Onsite support (we come to you) is a minimum of 30 Minutes labour. Additional service callout charges may apply

Remote Support

Remote support with Apple / Microsoft Remote Desktop or Teamviewer is a minimum of 30 minutes labour and billed in 15 minute increments.

Phone Support

Any support call that isn’t a “quick fix” and lasts longer than 5 minutes is billed at a minimum of 30 minutes and in 15 minute increments thereafter.

Workshop/In-house Repair

We offer in-house/workshop based repairs at a capped price, Emergency/Priority repairs attract an additional fee*

Service Conditions.

Hardware

Charges exclude the price of any supplied hardware.

Cancellation

Appointments that are not cancelled within 2 hours of scheduled time will incur a full minimum labour charge of 1 hour.