Pricing

Onsite Labour pricing.

 

For Workshop/Instore pricing click here

 

Please see below for all of PCFIXIT Business IT Solutions pricing. We offer reduced rates for Pro-active Maintenance customers. Please contact us for more information.

Our fee structure (including GST).

Pricing Effective 1/10/2018
Best price
  • Off-Site Workstation Labour - Business Hours

  • $132P/H
    • Monday to Friday 8.00am to 5.00pm
    • Per assigned technician, Billed in 15-minute increments
    • Standard support requests*

Standard Support Business Hours - Onsite
  • On-Site Workstation Labour - Business Hours

  • $150P/H
    • Monday to Friday 8.00am to 5.00pm
    • Per assigned technician, Billed in 15-minute increments
    • Standard support requests*

Out of Office Hours Support - Onsite
  • On-Site Workstation Labour - Out of Office Hours Support

  • $188P/H
    • Saturday: 8.00am to 5.00pm,Mon-Fri: 5.00pm to 8.00am
    • Per assigned technician, Billed in 15-minute increments
    • Standard support requests*

Emergency Support - Onsite
  • On-Site Workstation Labour - Emergency Support

  • $300P/H
    • Saturday ( Outside 8AM-5PM ) Sunday & Public Holidays ,Priority assistance
    • Per assigned technician, Billed in 15-minute increments
    • Standard support requests*

Types of support.

How we can help and the way we structure our pricing.

Onsite Support

Onsite support (we come to you) is a minimum of 30 Minutes labour. Additional service callout charges may apply

Remote Support

Remote support with Apple / Microsoft Remote Desktop or Teamviewer is a minimum of 30 minutes labour and billed in 15 minute increments.

Phone Support

Any support call that isn’t a “quick fix” and lasts longer than 5 minutes is billed at a minimum of 30 minutes and in 15 minute increments thereafter.

Workshop/In Store Repair

We offer Workshop/In Store based repairs at a capped price, Emergency/Priority repairs attract an additional fee*

Service Conditions.

Hardware

Charges exclude the price of any supplied hardware.

Cancellation/Missed Appointment

Appointments that are not cancelled within 2 hours of scheduled time will incur a full minimum labour charge of 1 hour.

Onsite Support and Technical Services – Travel Fees Fixed Hourly

* Metropolitan area is defined as up to 30km from our Burleigh Heads, Gold Coast office

Onsite Support

SRVCALL1

Onsite Support – Service callout

Call out fee for metropolitan* areas only. (Up to 30KM from PCFIXIT Office)

Free

PARKFEE CBD

 

Parking If a parking space can not be provided, clients in CBD areas will incur an
additional charge for parking expenses.

Costs passed on
to the client