Onsite Labour pricing.

Our fee structure (including GST).

Pricing Effective 1/10/2018
  • Standard Support

    Monday to Friday 8.00am to 5.00pm, Per assigned technician, Billed in 15-minute increments, Standard support requests*

    $150.00 Per Hour
  • Out of Office Hours Support

    Saturday: 8.00am to 5.00pm Mon-Fri: 5.00pm to 8.00am, Per assigned technician, Billed in 15-minute increments, Standard support requests*

    $188.00 Per Hour
  • Emergency Support

    Saturday ( Outside 8AM-5PM ) Sunday & Public Holidays ,Priority assistance, Per assigned technician, Billed in 15-minute increments, Urgent support requests*

    $300.00 Per Hour

Workshop Repair pricing.

Repairs performed in our Burleigh Heads workshop are based on a capped fee

Our fee structure (including GST).

 This is just an example of Capped Price Repairs performed in our workshop
  • PC Laptop LCD Replacement

    Broken your Laptop LCD, we can replace it in-house. ( Not all screens are in stock )

    From $175.00-$450.00
  • Laptop Keyboard Replacement

    Missing Keys, Keys not working, we can replace your laptop keyboard

    From $75.00
  • Windows 7/8/10 Installation - No Data Backup

    Windows 7/8/10 Installation - No Data Backup, Return your PC to when new

  • Windows 7/8/10 Installation - Full Data Backup

    A complete reinstall of your Windows operating system, reconfiguration of internet connection including email and web browser setup.

  • Apple Mac OS X Re-installation+Data Transfer

    Reinstall OS X Snow Leopard 10.6, Mountain Lion 10.8, Mavericks 10.9 or latest macOS Sierra 10.12 depends on your Mac computer hardware. For example, MacBook Pro 5,1 Mid-2009 would not be able to upgrade to Sierra 10.12, unless you apply a third party patcher.

  • New PC Setup

    Brought a new PC ? We can set it up and migrate your data to your new PC

  • Malware/Spyware/Virus Removal

    Malware/Spyware/Virus Removal in our workshop

  • SSD Upgrade - Speed up that slow PC/Laptop

    SSD Upgrade in PC/Laptop Including Clone/Image from existing Hard Drive

    From $295.00
  • Apple MacBook Screen Replacement

    LCD Replacement in MacBook/Air/Pro - Please ensure you have your serial number handy - this is found on the base of the MacBook

    Call us for a Free Quote
  • PC Cooling System Clean

    PC running hot and noisy? Cleaning of Fans and re-application of Thermal compound on CPU/GPU

    From $66.00 + Parts
  • Hardware Assembly Fees

    $75.00 - Single Part Installation $150.00 - Full System Assembly (Parts Provided)

    From $66.00 - Single Part Installation

Types of support.

How we can help and the way we structure our pricing.

Onsite Support

Onsite support (we come to you) is a minimum of 30 Minutes labour. Additional service callout charges may apply

Remote Support

Remote support with Apple / Microsoft Remote Desktop or Teamviewer is a minimum of 30 minutes labour and billed in 15 minute increments.

Phone Support

Any support call that isn’t a “quick fix” and lasts longer than 5 minutes is billed at a minimum of 30 minutes and in 15 minute increments thereafter.

Workshop/In-house Repair

We offer in-house/workshop based repairs at a capped price, Emergency/Priority repairs attract an additional fee*

Service Conditions.


Charges exclude the price of any supplied hardware.


Appointments that are not cancelled within 2 hours of scheduled time will incur a full minimum labour charge of 1 hour.