PCFIXIT Business IT Solutions Onboards Datto RMM - PCFIXIT Business IT Solutions
 

PCFIXIT Business IT Solutions Onboards Datto RMM

PCFIXIT Business IT Solutions Onboards Datto RMM

PCFIXIT Business IT Solutions Onboards Datto RMM

 

  • Advanced system monitoring
  • Fixes problems before you realise they’ve occurred
  • Updates your machines while you’re out of the office

 

At PCFIXIT Business IT Solutions, we’re always investigating new tools to help improve our customers’ experience. The latest tool we’ve added to our IT support stack is Datto RMM.

RMM stands for ‘Remote Monitoring Management’. An RMM remotely monitors your network’s endpoints and automatically alerts us to any irregularities. It also functions as a remote access tool through its use of Splashtop, allowing us to assist in fixing problems remotely without the end-user needing to install any new software.

At PCFIXIT Business IT Solutions, we pride ourselves on being able to solve IT issues for our clients before they become systemic problems. By using an RMM system, we can identify these problems before our clients are even aware of them.

Datto can also fix basic IT issues without any human involvement. If Datto detects that a customer’s machine is missing antivirus, it will first run a script to try and install it remotely. If it is unsuccessful, it will automatically raise a ticket in Autotask (our ticketing system) to alert our IT helpdesk who will investigate further. All of this is done without the customer ever having to pick up the phone (or even realising they needed to).

We know there’s never a good time to restart your PC because if you’re sitting at it, you have work to do. Luckily, Datto RMM allows us to schedule PC and server reboots out of hours, letting updates install while you’re out of the office. This keeps your systems in good working order without any downtime.

We believe that good IT support doesn’t just mean being reactive and fixing problems, it means being proactive in preventing them. Most IT disasters don’t happen all at once, they start with small irregularities and build from there. Being alerted to a malfunctioning PC, a server going down or the absence of antivirus on a machine early can stop an IT problem before it becomes an IT disaster.

By allowing automated systems to take over many of the day to day IT tasks, it frees up our engineers to pursue a more holistic approach to our clients’ networks. More time can be spent planning tomorrow’s IT improvements when we aren’t constantly fixing yesterday’s IT problems.

As you can see, we’re always looking for innovative new ways to support our clients and Datto RMM is just one. If your business needs comprehensive enterprise-grade IT support, including remote monitoring and troubleshooting even when you’re out of the office, speak to one of our team today on 07 5522 1120

 

IS OLD TECHNOLOGY HOLDING YOUR BUSINESS BACK?

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Novel Coronavirus (COVID-19) Update

Given the ongoing situation relating to COVID-19 (Coronavirus) in Australia

 

Our whole team have completed an eLearning course in COVID-19 Infection Control Training from the Department of Health to ensure that we know the most up to date advice on how to minimise spread and the best hygiene practices.

 

The rapidly evolving coronavirus (COVID-19) has imposed an unsettling, fluid situation upon our community and its businesses. While the team here at PCFIXIT Business IT Solutions still aims to maintain a "business as usual" approach, we are making a number of significant changes to our operations to account for a situation that is far from normal

 

Please follow these instructions when attending our office to drop-off or pickup your device

- Please avoid any physical greetings such as shaking hands with any of our technicians.

 

- Please always respect the guidelines provided by the WHO (World Health Organization) and maintain a safe 1.5 to 2 metres distance with any of our technicians.

 

- Please note that we have stopped accepting cash as a prevention method against the new COVID-19. 

 

Please respect our guidelines and requirements to make it possible for us to help you while staying safe and sound. Revisit our website to keep on track with any new updates regarding the current situation.

 

Stay healthy and wash your hands!

 

Regards,

 

Tim McKew

Director– PCFIXIT Business IT Solutions

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