Remote IT Support - PCFIXIT Business IT Solutions
 

Remote IT Support

IT Support

Remote IT Support

8 out of 10 requests for support can be resolved over the phone or by connecting remotely to your computer. This makes our remote IT support service offering efficient and convenient for many businesses.

Remote support is cost-effective, allowing us to fix your IT issues quickly and efficiently, getting you up and running again with minimum disruption.

Additionally, our remote IT support service can include our 24/7 monitoring service. This not only gives you complete peace of mind, but a more efficient and proactive service.

Remote support IT service desk

Our service desk team are contactable directly via telephone, email or through our easy to use client portal, with 90% of incidents resolved immediately with a first-time fix from initial contact.

Incidents logged via our online portal or email are assigned to our triage team who will evaluate, prioritise and assign your ticket to the right engineer. Over 90% of our reported issues are resolved within 15 minutes.

All phone support enquiries are answered directly by an IT expert who will be able to help you straight away. This all allows us to provide you with stress-free IT support, and ensure minimal disruption to your business.

Novel Coronavirus (COVID-19) Update

Given the ongoing situation relating to COVID-19 (Coronavirus) in Australia

 

Our whole team have completed an eLearning course in COVID-19 Infection Control Training from the Department of Health to ensure that we know the most up to date advice on how to minimise spread and the best hygiene practices.

 

The rapidly evolving coronavirus (COVID-19) has imposed an unsettling, fluid situation upon our community and its businesses. While the team here at PCFIXIT Business IT Solutions still aims to maintain a "business as usual" approach, we are making a number of significant changes to our operations to account for a situation that is far from normal

 

Please follow these instructions when attending our office to drop-off or pickup your device

- Please avoid any physical greetings such as shaking hands with any of our technicians.

 

- Please always respect the guidelines provided by the WHO (World Health Organization) and maintain a safe 1.5 to 2 metres distance with any of our technicians.

 

- Please note that we have stopped accepting cash as a prevention method against the new COVID-19. 

 

Please respect our guidelines and requirements to make it possible for us to help you while staying safe and sound. Revisit our website to keep on track with any new updates regarding the current situation.

 

Stay healthy and wash your hands!

 

Regards,

 

Tim McKew

Director– PCFIXIT Business IT Solutions

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