Remote support is cost-effective, allowing us to fix your IT issues quickly and efficiently, getting you up and running again with minimum disruption.
Additionally, our remote IT support service can include our 24/7 monitoring service. This not only gives you complete peace of mind, but a more efficient and proactive service.
Our service desk team are contactable directly via telephone, email or through our easy to use client portal, with 90% of incidents resolved immediately with a first-time fix from initial contact.
Incidents logged via our online portal or email are assigned to our triage team who will evaluate, prioritise and assign your ticket to the right engineer. Over 90% of our reported issues are resolved within 15 minutes.
All phone support enquiries are answered directly by an IT expert who will be able to help you straight away. This all allows us to provide you with stress-free IT support, and ensure minimal disruption to your business.