On-site IT Support

IT Support

On-site IT Support

Our on-site support packages, in conjunction with remote support, deliver an additional level of cover for your business. Engineers are available to visit your offices and provide technical assistance at a time that suits your needs.

Our on-site IT support packages are perfect for businesses that need an additional level of cover without any additional call out fees. Our support agreements can be tailored to your requirements with experts available to respond when needed or provide regular site visits on a schedule that works for you.

Our on-site support can be combined with our 24/7 monitoring service giving you complete peace of mind as well as a more efficient and proactive service.

Outsourcing your IT support is a cost-effective and robust alternative to recruiting your own IT department. Our service can be uniquely tailored to your business needs meaning that you only pay for what you need, with the reassurance of solid expertise.

Scheduled and responsive permanent on-site support

Roughly 90% of support issues can be resolved remotely, leaving some incidents and requests that require an on-site presence. We can be on-site as required, or on a regular basis i.e. weekly, monthly or quarterly, allowing us to examine your systems more thoroughly and consult and advise on where improvements can be made.

We can also react to your business needs and provide on-site support on a scheduled, temporary or semi-permanent basis to bolster your in-house IT team.

Novel Coronavirus (COVID-19) Update

Given the ongoing situation relating to COVID-19 (Coronavirus) in Australia


Our whole team have completed an eLearning course in COVID-19 Infection Control Training from the Department of Health to ensure that we know the most up to date advice on how to minimise spread and the best hygiene practices.


The rapidly evolving coronavirus (COVID-19) has imposed an unsettling, fluid situation upon our community and its businesses. While the team here at PCFIXIT Business IT Solutions still aims to maintain a "business as usual" approach, we are making a number of significant changes to our operations to account for a situation that is far from normal


Please follow these instructions when attending our office to drop-off or pickup your device

- Please avoid any physical greetings such as shaking hands with any of our technicians.


- Please always respect the guidelines provided by the WHO (World Health Organization) and maintain a safe 1.5 to 2 metres distance with any of our technicians.


- Please note that we have stopped accepting cash as a prevention method against the new COVID-19. 


Please respect our guidelines and requirements to make it possible for us to help you while staying safe and sound. Revisit our website to keep on track with any new updates regarding the current situation.


Stay healthy and wash your hands!




Tim McKew

Director– PCFIXIT Business IT Solutions

More Information