How Remote Support Services Can Help Your Business

How Remote Support Services Can Help Your Business

How many times has an employee or coworker struggled with a computer issue that renders them unable to do their work productively? When a file takes forever to open or when the wireless keeps disconnecting, work can become nearly impossible. The way business is done these days relies heavily on technology working well and sometimes; a computer problem strikes when it is least convenient. Leaving the office to have a problem with a desktop or laptop can throw off your entire schedule, not to mention cut into your productive time at the office.

Remote-Support-Gold Coast

Remote-Support-Gold Coast

Technology Problems: A Productivity Drain

These minor problems not only kill productivity for the person struggling with them but frequently they can also cut into the productive time of whichever employee is the most tech-savvy. These minor computer issues can cause major problems when it comes to getting work done efficiently.

When a technology problem crops up, it can quickly take away an hour or more of productive time as you search for the solution by combing through endless search engine results or consulting with others in the office.

Computer Troubleshooters knows that your time is valuable and we want to offer you help and support for your technology when and where you need it without taking a lot of time out of your day. That is why we have developed Remote Support Services.

What Are Remote Support Services

These services allow our professional technicians to provide fast and efficient service by diagnosing and fixing minor computer issues and problems. We have the latest technology that allows us to safely and securely access the impacted computer or mobile device and assist with the problem.

With Remote Support, our technicians can access the device, walk you through the fix, take control of the device, diagnose the problem, demonstrate how to fix the issue. This technology can be used to take care of 80% of the technology-related problems that small businesses face.

Wondering if Your Office Could Benefit from Remote Support Services? PCFIXIT have put together this list to help you decide.

When Remote Support Services Can Help You

  • For smaller offices without a dedicated technology support professional
  • To help diagnose day to day technology issues impacting productivity
  • Helping to train employees how to fix common computer issues through guided training
  • Updating outdated software
  • Repairing common problems related to hard drives, slow applications, internet speed, and more
  • Standard error messages
  • Laptop, desktop, mobile device training
  • Standard mobile devices issues such as application updates and more

It is important to remember that an active internet connection is required for Remote Support Services and many problems still need an onsite consultation; however, Remote Support is a great first step when diagnosing a technology problem.

If you are having problems with computers or mobile devices in your office, contact PCFIXIT on 1300 930 179 today to see if Remote Support can help your business.

Remote Support Sessions are carried out using TeamViewer which use full encryption. Encryption is based on 2048bit RSA private/public key exchange and 256 Bit AES session encoding.


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Novel Coronavirus (COVID-19) Update

Given the ongoing situation relating to COVID-19 (Coronavirus) in Australia


Our whole team have completed an eLearning course in COVID-19 Infection Control Training from the Department of Health to ensure that we know the most up to date advice on how to minimise spread and the best hygiene practices.


The rapidly evolving coronavirus (COVID-19) has imposed an unsettling, fluid situation upon our community and its businesses. While the team here at PCFIXIT Business IT Solutions still aims to maintain a "business as usual" approach, we are making a number of significant changes to our operations to account for a situation that is far from normal


Please follow these instructions when attending our office to drop-off or pickup your device

- Please avoid any physical greetings such as shaking hands with any of our technicians.


- Please always respect the guidelines provided by the WHO (World Health Organization) and maintain a safe 1.5 to 2 metres distance with any of our technicians.


- Please note that we have stopped accepting cash as a prevention method against the new COVID-19. 


Please respect our guidelines and requirements to make it possible for us to help you while staying safe and sound. Revisit our website to keep on track with any new updates regarding the current situation.


Stay healthy and wash your hands!




Tim McKew

Director– PCFIXIT Business IT Solutions

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