CORONAVIRUS COVID-19 POLICY - PCFIXIT Business IT Solutions
 

CORONAVIRUS COVID-19 POLICY

PCFIXIT Business IT Solutions

CORONAVIRUS (COVID-19) POLICY

In line with advice from the experts, we are taking proactive and preventative measures to minimise any impact of the Coronavirus (COVID-19).

During COVID-19, PCFIXIT Business IT Solutions will continue to remain open to support our customers.

DUE TO THE CORONAVIRUS (COVID-19) OUTBREAK

OUR OFFICE IS CURRENTLY CLOSED TO THE PUBLIC

Due to the CoronaVirus (COVID-19) Outbreak, our office is currently closed to the public, but we are still able to facilitate normal operations and have implemented a Drop Off Point outside our office.

We ask prior to attending our office that you liaise with our staff to pre-arrange the drop off, this will allow us to issue a webform to submit your details.

When it’s time for a drop-off

1. Call 07 5522 1120 to advise staff that you’re at our office.

2. Remember to practice social distancing of 1.5 Metre

3. Isopropyl alcohol clean of the computer before and after.

Our focus is on our clients and staff and community living in general. Therefore we will be taking the following measures:

Our focus is on our clients and staff and community living in general. Therefore we will be taking the following measures:

  • On-Site visits (to you) may be Limited to “Emergency Only” visits, and strict guidelines will be followed in accordance with government medical information
  • Any Laptops & Desktop PC’s that are dropped off to us, may require them to be left at the Door upon request, to minimize any risk of person-person contact.
  • Laptops will be Sanitized upon receiving (Wiped down with Isopropyl Alcohol) we ask you to do the same before bringing into the store. Which will include Keyboard & TouchPad Area, TouchScreens, the Inner & Outer Casing of the Laptop & Chargers, and Laptop Bag handles.
  • Desktop PC’s – All Surfaces of a Desktop PC will be Sanitized upon receiving, as well as any Peripherals such as External Keyboards, Mouse, Chargers etc.
  • We will thoroughly Sanitize your Laptop or Desktop PC & equipment before returning it to you.
  • We will be minimising interaction as much as possible. As such we will be reducing onsite assistance, providing remote computer support and communicating via email and telephone wherever possible.

 

“The common symptoms of Coronavirus are fever, dry cough, shortness of breath and a sore throat. It would be appreciated if you do not visit our office if you are experiencing any of these symptoms.”

We apologise for any inconvenience this may cause but the safety of our staff and clients is our utmost priority.

Should you have any concerns please do not hesitate to contact us on 07 5522 1120

Novel Coronavirus (COVID-19) Update

Given the ongoing situation relating to COVID-19 (Coronavirus) in Australia

 

Our whole team have completed an eLearning course in COVID-19 Infection Control Training from the Department of Health to ensure that we know the most up to date advice on how to minimise spread and the best hygiene practices.

 

The rapidly evolving coronavirus (COVID-19) has imposed an unsettling, fluid situation upon our community and its businesses. While the team here at PCFIXIT Business IT Solutions still aims to maintain a "business as usual" approach, we are making a number of significant changes to our operations to account for a situation that is far from normal

 

Please follow these instructions when attending our office to drop-off or pickup your device

- Please avoid any physical greetings such as shaking hands with any of our technicians.

 

- Please always respect the guidelines provided by the WHO (World Health Organization) and maintain a safe 1.5 to 2 metres distance with any of our technicians.

 

- Please note that we have stopped accepting cash as a prevention method against the new COVID-19. 

 

Please respect our guidelines and requirements to make it possible for us to help you while staying safe and sound. Revisit our website to keep on track with any new updates regarding the current situation.

 

Stay healthy and wash your hands!

 

Regards,

 

Tim McKew

Director– PCFIXIT Business IT Solutions

More Information