Australian Consumer Law (ACL) Consumers’ Rights and Obligations

Australian Consumer Law (ACL) Consumers’ Rights and Obligations


Under the Australian Consumer Law, all goods and services sold in Australia include compulsory guarantees.

These include nine (9) guarantees for goods: (i) acceptable quality; (ii) fit for a particular purpose; (iii) match description; (iv) match the sample or demonstration model; (v) express warranties will be honoured; (vi) spare parts and repair facilities will be available for a reasonable time after purchase; (vii) title to the goods; (viii) undisturbed possession of the goods; (ix) no undisclosed securities on the goods; and three (3) guarantees for services: (i) due care and skill; (ii) fit for a particular purpose; (iii) services must be supplied within a reasonable time.
You are entitled to a replacement or refund for major failure and for compensation for any other reasonably foreseeable loss or damage. A major failure for goods purchased include when the goods: (i) has a problem that would have stopped you from buying the item if you had known about it; (ii) is unsafe; (iii) is significantly different from the sample or description; (iv) doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
A major failure for services purchased includes when the service: (i) has a problem that would have stopped you from purchasing the service if you had known about it; (ii) is substantially unfit for its common purpose, and can’t be easily fixed within a reasonable time; (iii) does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time; (iv) creates an unsafe situation.


Consumer guarantees do not apply if you:


  1. got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it; or
  2. misused a product in any way that caused the problem; or
  3. knew of or were made aware of the faults before you bought the product; or
  4. asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted.


For further information about the Australian Consumer Law and consumer guarantees, visit: or

Novel Coronavirus (COVID-19) Update

Given the ongoing situation relating to COVID-19 (Coronavirus) in Australia


Our whole team have completed an eLearning course in COVID-19 Infection Control Training from the Department of Health to ensure that we know the most up to date advice on how to minimise spread and the best hygiene practices.


The rapidly evolving coronavirus (COVID-19) has imposed an unsettling, fluid situation upon our community and its businesses. While the team here at PCFIXIT Business IT Solutions still aims to maintain a "business as usual" approach, we are making a number of significant changes to our operations to account for a situation that is far from normal


Please follow these instructions when attending our office to drop-off or pickup your device

- Please avoid any physical greetings such as shaking hands with any of our technicians.


- Please always respect the guidelines provided by the WHO (World Health Organization) and maintain a safe 1.5 to 2 metres distance with any of our technicians.


- Please note that we have stopped accepting cash as a prevention method against the new COVID-19. 


Please respect our guidelines and requirements to make it possible for us to help you while staying safe and sound. Revisit our website to keep on track with any new updates regarding the current situation.


Stay healthy and wash your hands!




Tim McKew

Director– PCFIXIT Business IT Solutions

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